| Ordering
At Cottages and Gardens |
|
| How
To Order |
| For
express information on how
to place an order, see How
To Order.
More detailed information about ordering is below. |
|
| Ordering
Options |
| At
Cottages
and Gardens,
you have many ordering options. While we strongly encourage you to use our Secure
Online Ordering System, the following ordering options are available to you: |
|
|
|
| Secure
Online Order Form |
| To
order online just click on any ORDER
icon or
Click
Here
and select the appropriate order form. For
more information about our policies and procedures regarding the protection of your personal
information, see Personal
Information
below. |
|
| Mail
Order Form |
| To
order by mail, print out the Mail
Order Form
page, complete the form including credit card information if
applicable and mail it to us. Don't forget to include your check, money order or gift,
e-gift or general merchandise certificate if paying by any of these methods. Customers
outside of the Continental
United States
should call us for Delivery Charges before completing the Mail Order Form. See Cottager
Service
for our mailing address. |
|
| Fax
Order Form |
| To
order by fax, print out the Mail
Order Form
page, complete the form including credit card information and fax it to us at 866.267.8017. |
|
| Telephone
Order |
| To
order by Telephone, call us at 866.267.8017. For orders less than $100, a $5 telephone
order service charge may apply. |
|
| Review
Of Orders, Order Confirmations, Order Update Notices And Order Shipped Confirmations |
| We
review all orders received, including Online orders, for accuracy and overall reasonableness
before we process them. If we have any questions about your order, we will contact you
by e-mail or telephone. |
|
| Once
your order has been reviewed and processed, we will send you an Order Confirmation notice by
e-mail if you ordered online or otherwise gave us your e-mail address. We will
also confirm Mail Orders and Fax Orders by telephone or fax if requested, however we are
only able to make one attempt to reach you by phone or fax to confirm your order. If
we reach an answering machine, we will leave an Order Confirmation Message on the answering
machine. |
|
| If
we encounter any significant changes with your order such as a significant change in the
estimated ship date or availability of a particular item, we will send you an Order Update
notice by e-mail apprising you of the status of your order. We may also call you
depending upon the circumstances. |
|
| Once
your order has been shipped to you, we will send you an Order Shipped notice by e-mail if
you ordered online or otherwise gave us your e-mail address. We generally do not
confirm shipments by calling you. You may always call us to check on the status of
your order. |
|
| Details
About Order Confirmations E-Mails |
|
Our
Order Confirmation notice will, among
other things, notify you of the overall status of your order including the estimated ship
date. It will include the order number, delivery address and list all items ordered
and their related amounts, delivery charges, gift wrapping charges, sales taxes if
applicable and other appropriate amounts that comprise the total amount related to the
order. We will also let you know if any items are out of stock and the date we expect
to be able to ship those items to you. We will keep your backorder open until we can
fill it. If you prefer, you may cancel your entire order or any backorder portion of
it and re-order at a later time. For more information about the timing of our
shipments including partial and split shipments, see Delivery
Info. |
|
| Details
About Our Order Shipped E-Mails |
| Our
Order Shipped confirmation gives you some
general information about your order including order number and delivery address
information. It will also tell you the date your order was shipped, an estimated
delivery date, how many packages were shipped, which carrier/service was used and most often
the tracking number. It will also update you on the status of any backordered items. |
|
| Order
Cancellations |
| For
regular stock items, you may cancel an order at any time before we ship the order to you. |
|
| For
specialty and custom items you may cancel your order at any time before the sooner of within
48 hours of us either sending an Order Confirmation notice to you or attempting to confirm
an order via telephone or fax, we commence work on the items or we ask our suppliers to do
so. We may also obtain approval for all credit card charges on your orders that
contain specialty or custom items at the time we begin work on the items or we ask our
suppliers to do so. Specialty and custom items generally have restrictions on returns,
so please contact us if you have any questions about these matters. |
|
| Gift
Comments Cards And Gift Wrapping |
| For
any gift orders, we will include a Cottage
Gift Comments Card with your gift comments
printed inside free of charge. We can also gift wrap many items for you. We use
quality wrapping papers and fabric ribbon to decorate your gift in a tasteful manner.
The additional charge is $4.95 for smaller items and $7.95 for larger items. We are
not able to gift wrap certain large items and other items that are shipped directly by our
suppliers. If you have any questions about gift wrapping a particular item, please Contact
Us. |
|
| Gift
Cards |
| See
Gift
Cards for
details about this item.. |
|
| Credit
Card Processing |
|
We
process your credit card information to obtain the necessary approvals through our merchant
processor, First Data Merchant Services Corp in Hagerstown, Maryland. We do this in a
traditional merchant manner by using a credit card terminal that is linked to our merchant
processor via regular telephone lines. We will contact you if we experience any
problem processing your order including obtaining approval for your credit card payment. |
|
| Forms
Of Payment Including Credit Cards, Checks & Lay Away |
| We
currently accept Visa, MasterCard & American Express credit cards. You may also
use any valid Cottages
and Gardens
Gift Card issued by us. |
|
| We
accept personal checks and money orders. Orders will be scheduled for shipment as soon
as your check or money order has been received by us and satisfactorily processed through
our bank. Returned checks and money orders are subject to a $25 fee. For our
mailing address, see Mail
Order Form
or Contact
Us.
Please do not send us any cash. |
|
| Cottages
and Gardens
also offers the Cottage Lay Away Plan for our customers that would like to purchase an item
over a period of time. Please Contact
Us
directly to take advantage of this offer. |
|
| Shipping
Information And Expected Delivery |
| Many
orders are shipped from Orange County, California, however certain items are drop shipped to
you directly from other facilities and our suppliers throughout the U.S. In stock items shipped
from our facilities are generally shipped within 48 hours of us receiving your order.
For deliveries within the Continental
United States,
you should expect to receive such orders within 2 to 7 business days after our receipt of
your order. Out of stock items and items drop shipped by our suppliers may take
longer. Items ordered together may not arrive in the same box or on the same
day. For more information about Rush Deliveries, delivery charges and other general
shipping information, see Delivery
Info. |
|
| Sales
Taxes |
| Sales
taxes of 8.75% will added to all retail orders to be delivered to a California address
except for non taxable items (e.g. Candy Shop Items, Belgian Waffle Mix, etc.). |
|
| Returns
And Exchanges |
| For
detailed instructions and other general information about sales returns and exchanges, see Sales
Return Information. |
|
| Personal
Information |
| We
are vigorously committed to protecting your personal information. Our policies and
procedures are designed and carried out in the utmost professional manner to ensure that
your personal information is protected from authorized use. Among other things, your
information is currently stored in a computer system not directly accessible by the Internet
and is accessible internally only by authorized individuals. In accordance with our Privacy
Policy,
any personal information you give us, whether online, by phone or otherwise, is vigorously
protected by us. |
|
| Thank
You! |
| We
work very hard to ensure your ordering experience with us is a pleasant one ~ maybe even one
of Life's Simpler Pleasures. Thank You! |
