Cottages and Gardens - For Life's Simpler Pleasures  
Cottages and Gardens - The Cottage Road
Sales Returns To Cottages and Gardens
Sales Returns
Sales Returns are generally permitted within 30 days of Purchase.   Upon our satisfactory receipt of your sales return, we will refund to you the full amount of the sales price paid for the merchandise and any applicable sales taxes.

On Specialty and Custom Items, inherent limitations and other restrictions may apply.  Please Contact Us for more information about any specific item.

Cottage Guarantee
If you are not Totally Satisfied with the quality of an item that you buy from us, you may send it back to us within 30 days of Purchase for a Full Refund.  Just tell us that you were not satisfied with the quality of the item.
On Specialty and Custom Items, inherent limitations and other restrictions may apply.  Please Contact Us for more information about any specific item.
Return Procedures
For any purchase you wish to return or exchange, please send us an e-mail, call us or send us a letter before you return the purchase.  We will issue a return merchandise authorization number, give it to you and otherwise properly coordinate the return.  You will need to include this number with your return.  Please write it on the packing slip and/or invoice you received with your shipment. Include these documents with any merchandise you return to us.
After you have received our return merchandise authorization number and other instructions, just return the item to us as instructed including to the approiate return address that we will provide.
Ensure the merchandise is appropriately packaged inside the return carton to adequately protect the item from damage in transit.  Please prepay any shipping charges as we can not accept C.O.D. shipments.  Once you return is received by us, we will send you a notice via e-mail, letter and/or a phone call letting you know that we received your return and the amount to be refunded, credited or applied to the exchange as applicable.  For more information about Cottages and Gardens shipping exchanges back to you, see Shipping Info.
For purchases received by you defective, broken or otherwise not suitable for their intended manufactured use, we will replace the item free of charge.  If we are out of stock in the item you are returning and can not reasonably obtain one in the near future, you can choose to have us issue you either a refund or a 'store credit' towards your next purchase.
We reserve the right as to the final determination of the nature and cause of the merchandise's condition and its merchantability once it has been received by us.  
 
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